Category: Default

Sometimes we could not detect devices during the discovery process because the Ping is disabled on these devices and the primary scan method used by WUG is Ping. To discover these devices, we need to change the primary scan method…

This step-by-step article describes how to configure the Simple Network Management Protocol (SNMP) Service in Windows Server 2003/2003R2. We will install SNMP service and configure SNMP security. SNMP Service Installation Open Control Panel > Add or Remove Programs. In Add…

This step-by-step article describes how to configure the Simple Network Management Protocol (SNMP) Service in Windows Server 2008/2008R2. We will install SNMP service and configure SNMP security. SNMP Service Installation Open Server Manager > Features and then click Add Features.…

This step-by-step article describes how to configure the Simple Network Management Protocol (SNMP) Service in Windows Server 2012/2012R2. We will install SNMP service and configure SNMP security. SNMP Service Installation Open Server Manager and then click Add Roles and Features.…

For remote troubleshooting and remediation, you should enable SSH on ESXi hosts. We can do it from the Host itself or using VMware vSphere Client. In our article, we are going to use VMware vSphere Client to enable SSH. Login…

This step-by-step article describes how to enable SNMP on ESXi hosts. You need to download and install WinSCP on your workstation. (Note: SSH should be enabled) Open WinSCP and enter the connection details with your ESXi Host. (ESXi Hostname, Username/Password,…

If you have any problem with your WhatsUp Gold Database and you need to try the system with a clean database. Instead of installing another instance of WUG, you can follow This step-by-step article to see how to create new/clean…

If you are going to use SNMP SmartScan and you need to exclude device(s) or subnet(s) from the discovery process, you need to set the excluded lists in DiscoveryService.exe.config. You will find DiscoveryService.exe.config in WhatsUp Gold installation directory C:Program Files…

As many customers says that SNMP isn’t secure and asking if there is another way to monitor. SNMPv3 is more secure but it isn’t supported on more devices The Simple Network Management Protocol (SNMP) defines a method by which the…

Our customers faced a problem with the default device states in reports. They find duplicated results in Ping Availability Report (adjacent Ups and Downs). So, they find the report isn’t clear enough. They asked if there is any to delete…