orchtech technical support

Opening Tickets in Help Desk

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Help Desk integration with WhatsUp Gold (WUG) software allows you to convert performance issues, faults, failures, configuration changes and etc… into help desk tickets. Most of Help Desk application accept opening tickets by emails. So, you should configure Help Desk workflows to open tickets from incoming emails sent by WhatsUp Gold.

Where are the devices

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You have to use SQL query If you are trying to find the groups where the devices are located. SELECT Device.nDeviceID, Device.sDisplayName, DeviceGroup.nDeviceGroupID, DeviceGroup.sGroupName FROM Device LEFT OUTER JOIN PivotDeviceToGroup ON Device.nDeviceID = PivotDeviceToGroup.nDeviceID LEFT OUTER JOIN DeviceGroup ON PivotDeviceToGroup.nDeviceGroupID = DeviceGroup.nDeviceGroupID Also, you can use WHERE condition to filter the result of above query, […]

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CPU Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for CPU utilization.

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Interface Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Interface utilization.

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Memory Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Memory utilization.

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Disk Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Disk utilization.

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Error: Unsupported get request. Object with ID 'orchtechsoftwarehouse' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api
Type: GraphMethodException
Code: 100
Please refer to our Error Message Reference.