NetSupport Education

Education

Optimized for the easy management of a school or campus-wide IT infrastructure, NetSupport DNA provides a complete toolbox of features to support the effective management of school, staff and student technology.
The solution is built with ease of installation and ease of use at the heart of each and every feature.

Benefits

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Save Time

From proactive warning alerts of issues across the network through to device auto-discovery; bulk software distribution; custom enterprise reporting; and free mobile apps so you can access key data on the move, NetSupport DNA saves you a whole heap of time.

Reduce Costs

Every school or campus wants to reduce their costs – and that’s something NetSupport DNA can help you to achieve. With its constant supply of real-time statistics to help you manage your assets and avoid system downtime and its associated costs, NetSupport DNA ensures you achieve a swift return on your investment.

Add Security

Keeping your school or campus’s IT systems secure and running efficiently is a priority. So NetSupport DNA supplies you with the essential tools you need to safeguard your systems and shield them from security threats – whether external or internal.

Ease of Installation

NetSupport DNA is designed to deliver a complete suite of IT admin features for schools and colleges, without the expensive associated hardware purchases, implementation and initial training costs of alternative solutions.

There are three main components: the DNA server is used to manage and store information in the DNA database; the console is used by the IT Technician to view information; and the agent is installed on each device you want to monitor.

After installation of the server module (used to manage and add information to the DNA database), the deployment tool provided will automatically discover and install the DNA client on targeted devices across the school. The DNA console (installed by the IT technician) provides full DNA system control, rich on-screen information and real-time reporting.

Device Auto-discovery

Receive notifications of any new devices that join the network and choose whether to deploy an agent automatically.

Once NetSupport DNA is installed and operational in your enterprise, it will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.

Software Application Metering

The Application Metering module reports on all applications used on each PC or server, detailing the time the application was started and finished, as well as the actual time it was active.

Monitoring application use ensures software licences are assigned to the right staff / students and aren’t renewed without evidence of application activity, thus enabling cost savings.

Application usage can also be restricted for students, either fully or just by time of day. Lists of approved and restricted applications, together with times when restrictions apply, can be created and enforced centrally.

Application metering enables the school to monitor and report current licence usage levels for all installed applications and ensure that application usage complies with school policy. Reports can be presented by PC or logged-on user.

Internet Metering

Keeping our students safe online is paramount and access to new technology in education is constant. From online learning and digital resources to social media and beyond, the opportunities are countless. To ensure the successful use of online learning and to support a safe environment, it’s vital that schools are fully prepared with not just an internet safety policy in place, but also the right tools to enforce it.

The Internet Metering module provides a detailed summary of all internet activity on each PC by a student, including start and finish times for each URL visited and the active time spent on a page. Results can be reviewed by device or user. Naturally, the key to supporting an effective e-safety policy is providing effective controls. With NetSupport DNA, internet usage can be fully managed; lists of approved and restricted URLs and/or sub-URLs can be applied centrally. Once applied, NetSupport DNA can allow unrestricted access to all websites, restricted access to certain websites that have been marked as approved by the school or by blocking access to specific sites marked as inappropriate.

Access can also be controlled by time of day, perhaps only allowing access to approved gaming sites for school clubs outside of hours.

School Alerting

NetSupport DNA features an extremely powerful Alerting module allowing the system to automatically notify operators when any number of changes occurs across the school network. Building on the DNA philosophy, the system is designed to be simple to initiate and there is no limit to the number of custom alerts that can be added

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Software Distribution

NetSupport DNA provides a multi-delivery option for Software Distribution.

A software distribution package is created by either applying parameters to a collection of files or folders or by using the DNA application packager – recording the user prompts, keystrokes and mouse clicks that are used during a test installation, and then automating these on a live deployment to bypass the need for operator intervention.

Once created, the application package can be automatically “pushed” to the target PCs in the school for deployment or, alternatively, it can be “published”. Once published, a user can check to see which applications are available for their PC, based on their faculty, and “pull” these down on demand.

NetSupport DNA includes a Scheduling feature, allowing packages to be deployed on a specific date and time – usually out of core school hours when network traffic is at its lowest.

With remote deployments, such as multi-site schools, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a client PC, ideally local to the target machines, to be nominated as a distribution point. When the software is deployed, rather than being sent to each remote PC directly, it is just sent to the designated PC which then acts as a relay and redistributes it to its local PCs.

E-Safety

NetSupport DNA, together with its optional classroom management module, provides a range of features to support a school-wide e-safety policy. Within DNA, this includes both Internet Monitoring and restrictions to prevent access to inappropriate websites; disabling webcams on classroom devices; controlling access to content on memory sticks; triggering Alerts when violations occur − through to the enforcement of Acceptable Use Policies.

The classroom management module, NetSupport School, adds keyword and Instant Messenger monitoring, real-time activity metering, viewing student screens in the classroom and much more.

User Management

NetSupport DNA provides a range of features to locate and manage users within a networked environment. In addition to key user data (name, telephone etc) DNA provides the school with the ability to customise the data to be gathered and collated from each device owner, including tracking of user acceptance forms. DNA also keeps a history of changes to the data entered in User Data. Changes to custom user details are recorded, including the following fields: Staff Number, Location, Asset Tag and Owner.

Other supporting tools include real-time chat and messaging, a real-time system status view for all devices, as well as a range of system admin features.

Print Monitoring

NetSupport DNA includes a high-level Print Monitoring feature. Individual printers across the school are automatically identified and, from the central console view, costs for printing (black and white, colour and so on) can be assigned either globally or against each different printer. Where required, printers can also be excluded from the view. A full overview of printing activities and indicative costs across the enterprise is provided by NetSupport DNA.

Classroom Management (Optional)

NetSupport is recognised globally as being the leader in classroom management and orchestration software. NetSupport School is the award winning classroom solution delivering a complete range of monitoring, testing, collaboration and orchestration tools for any classroom environment.

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Remote Control (Optional)

As a natural partner to IT asset management, NetSupport DNA is fortunate to be able to offer NetSupport Manager remote control. With 25 years of awards and 13 million+ users, NetSupport Manager is recognised as the best in class for secure remote control.

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ServiceDesk (Optional)

Designed to integrate with NetSupport DNA or operate as a standalone solution, NetSupport ServiceDesk ticks all the boxes as a fully functioning ITIL-compliant IT Service Management (ITSM) tool, supporting the key areas of ITIL’s best practice framework – Incident, Problem, Change and Service Level Management.  Used with NetSupport DNA and our remote access solution, NetSupport Manager, support teams have a complete network management toolkit.

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