A complete ITAM solution for the effective management of the enterprise. NetSupport DNA delivers a full suite of features to help support the management and maintenance of IT assets − saving time, money and resources, whilst increasing productivity and enhancing security.
NetSupport DNA is designed to be easy to install with ease of use at the heart of each feature. With the flexibility to scale with your business needs − from a single SME through to larger multi-site implementations − without breaking the IT budget.
NetSupport DNA is designed to deliver a complete suite of IT admin features for schools and colleges, without the expensive associated hardware purchases, implementation and initial training costs of alternative solutions.
There are three main components: the DNA server is used to manage and store information in the DNA database; the console is used by the IT Technician to view information; and the agent is installed on each device you want to monitor.
After installation of the server module (used to manage and add information to the DNA database), the deployment tool provided will automatically discover and install the DNA client on targeted devices across the school. The DNA console (installed by the IT technician) provides full DNA system control, rich on-screen information and real-time reporting.
Receive notifications of any new devices that join the network and choose whether to deploy an agent automatically.
Once NetSupport DNA is installed and operational in your enterprise, it will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.
The Software Module is designed to help organisations manage licence compliance and reduce software overspend by accurately reporting installed software and proactively identifying PCs with software that has no or low usage.
A detailed summary of all programs and applications installed on each PC is provided, including Windows 8 and 10 store apps. NetSupport DNA can display the information for a selected PC, a department or a custom group and features an extensive module for assigning and tracking licence use. The NetSupport DNA software licence module supports the ongoing management of all software licences for each department − recording suppliers, purchase and invoice details, department or cost centre allocation and the tracking of maintenance contracts as well as storing PDF copies of any supporting documents.
A file scan option is also included and can be used to identify files of a certain type installed locally on devices. This could be used to ensure work documents are not being stored locally and missing company backup routines.
The Application Metering module reports on all applications used on each PC or server, detailing the time the application was started and finished, as well as the actual time it was active.
Monitoring application use ensures software licences are assigned to the right staff / students and aren’t renewed without evidence of application activity, thus enabling cost savings.
Application usage can also be restricted for students, either fully or just by time of day. Lists of approved and restricted applications, together with times when restrictions apply, can be created and enforced centrally.
Application metering enables the school to monitor and report current licence usage levels for all installed applications and ensure that application usage complies with school policy. Reports can be presented by PC or logged-on user.
Keeping our students safe online is paramount and access to new technology in education is constant. From online learning and digital resources to social media and beyond, the opportunities are countless. To ensure the successful use of online learning and to support a safe environment, it’s vital that schools are fully prepared with not just an internet safety policy in place, but also the right tools to enforce it.
The Internet Metering module provides a detailed summary of all internet activity on each PC by a student, including start and finish times for each URL visited and the active time spent on a page. Results can be reviewed by device or user. Naturally, the key to supporting an effective e-safety policy is providing effective controls. With NetSupport DNA, internet usage can be fully managed; lists of approved and restricted URLs and/or sub-URLs can be applied centrally. Once applied, NetSupport DNA can allow unrestricted access to all websites, restricted access to certain websites that have been marked as approved by the school or by blocking access to specific sites marked as inappropriate.
Access can also be controlled by time of day, perhaps only allowing access to approved gaming sites for school clubs outside of hours.
NetSupport DNA features an extremely powerful Alerting module that prompts the system to automatically notify operators when any number of changes occurs across the enterprise. Building on the DNA philosophy, the system is designed to be simple to initiate and any number of custom alerts can be added.
There are two types of alert: system and PC. System alerts identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for things like new PCs added, changes in hardware, a new application installed/removed and so on. PC alerts identify real-time changes or conditions that occur on a specific PC, such as CPU utilisation exceeding XX% for XX minutes, free disk space falling below XX%, when a key service stops (e.g. AntiVirus service or IIS on a server), print spooler alerts, security alerts (e.g. failed login attempts) and much more. As part of a SIEM (Security Information and Event Management) strategy, the PC event log can also be monitored with alerts triggered for errors, warnings or selected audit outcomes.
Alert notifications can be directed to specified email recipients and/or active console users (on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition, outstanding alerts are identified against matching PCs on the main company hierarchy tree view. Once alerts have been identified, notes can be added by an operator. A full history of all alerts is accessible from the History feature.
NetSupport DNA provides a multi-delivery option for Software Distribution.
A software distribution package is created by either applying parameters to a collection of files or folders or by using the DNA application packager – recording the user prompts, keystrokes and mouse clicks that are used during a test installation, and then automating these on a live deployment to bypass the need for operator intervention.
Once created, the application package can be automatically “pushed” to the target PCs in the school for deployment or, alternatively, it can be “published”. Once published, a user can check to see which applications are available for their PC, based on their faculty, and “pull” these down on demand.
NetSupport DNA includes a Scheduling feature, allowing packages to be deployed on a specific date and time – usually out of core school hours when network traffic is at its lowest.
With remote deployments, such as multi-site schools, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a client PC, ideally local to the target machines, to be nominated as a distribution point. When the software is deployed, rather than being sent to each remote PC directly, it is just sent to the designated PC which then acts as a relay and redistributes it to its local PCs.
NetSupport DNA provides a range of features to locate and manage users within a networked environment. In addition to key user data (name, telephone etc) DNA provides the school with the ability to customise the data to be gathered and collated from each device owner, including tracking of user acceptance forms. DNA also keeps a history of changes to the data entered in User Data. Changes to custom user details are recorded, including the following fields: Staff Number, Location, Asset Tag and Owner.
Other supporting tools include real-time chat and messaging, a real-time system status view for all devices, as well as a range of system admin features.
NetSupport DNA includes a high-level Print Monitoring feature. Individual printers across the school are automatically identified and, from the central console view, costs for printing (black and white, colour and so on) can be assigned either globally or against each different printer. Where required, printers can also be excluded from the view. A full overview of printing activities and indicative costs across the enterprise is provided by NetSupport DNA.
NetSupport DNA provides both on-screen and print-optimised reporting. The on-screen reports / views are provided with supporting bar and pie charts and “live” drill down capabilities on all key summary data. As well as reporting on individual devices, users and departments, NetSupport DNA also features dynamic groups. These are user-defined and are added to the main company tree. A dynamic group could, for example, be to identify which PCs are upgradable and such a group would be created automatically from those that match the required criteria – such as “all PCs with more than ‘XX’ GB RAM, ‘XX’ GB free disk space and XX processor type” and so on.
Print-optimised reports are designed for management reporting and can be scheduled for creation and output to a specified file location automatically. All reports include the option to print or export to PDF, DOC and XLS.
NetSupport also supports custom views for all data; the Query Tool provides users with an easy interface for defining custom views. The query tool uses a simple drag and drop field picker, supported with conditions and sum-based features.
As a natural partner to IT asset management, NetSupport DNA is fortunate to be able to offer NetSupport Manager remote control. With 25 years of awards and 13 million+ users, NetSupport Manager is recognised as the best in class for secure remote control.
Designed to integrate with NetSupport DNA or operate as a standalone solution, NetSupport ServiceDesk ticks all the boxes as a fully functioning ITIL-compliant IT Service Management (ITSM) tool, supporting the key areas of ITIL’s best practice framework – Incident, Problem, Change and Service Level Management. Used with NetSupport DNA and our remote access solution, NetSupport Manager, support teams have a complete network management toolkit.