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Opening Tickets in Help Desk

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Help Desk integration with WhatsUp Gold (WUG) software allows you to convert performance issues, faults, failures, configuration changes and etc… into help desk tickets. Most of Help Desk application accept opening tickets by emails. So, you should configure Help Desk workflows to open tickets from incoming emails sent by WhatsUp Gold.

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Where are the devices

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You have to use SQL query If you are trying to find the groups where the devices are located. SELECT Device.nDeviceID, Device.sDisplayName, DeviceGroup.nDeviceGroupID, DeviceGroup.sGroupName FROM Device LEFT OUTER JOIN PivotDeviceToGroup ON Device.nDeviceID = PivotDeviceToGroup.nDeviceID LEFT OUTER JOIN DeviceGroup ON PivotDeviceToGroup.nDeviceGroupID = DeviceGroup.nDeviceGroupID Also, you can use WHERE condition to filter the result of above query, […]

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CPU Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for CPU utilization.

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Interface Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Interface utilization.

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Memory Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Memory utilization.

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Disk Performance using SQL Query

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Sometimes you need to use the SQL queries to get the performance data instead of using WUG Reports. You can use the following queries to get the required data for Disk utilization.

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Email Notification using Gmail

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If you are planning to use Google Email service (Gmail) to send email notification, you may find this error while testing the action.

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Monitoring Internet Service using IP SLA

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The ICMP Echo operation measures end-to-end response time between a Cisco router and any devices using IP. Response time is computed by measuring the time taken between sending an ICMP Echo request message to the destination and receiving an ICMP Echo reply.

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Query devices with specific Active Monitor Type and Description

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This query is used to select the devices based on a specific Active Monitor type and associated comment. For example, we are going to list all devices that have Interface Active Monitor and these monitors has comment contains Ethernet.

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Add MIB files to WUG

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If you are planning to monitor your devices using SNMP but you did not find their MIBs in WhatsUp Gold MIBs folder, you can add your custom MIBs to WhatsUp Gold. There are 2 different ways to add MIB files to your WUG installation. Copy MIB file(s) to MIBs folder Upload MIB file using Web […]

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WhatsUp Gold Network Ports

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This article lists the ports used for WhatsUp Gold Network Management System and its plugins.

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Change Display Name to Host Name

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The script will change the display name of the device to be the same as its host name.

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Create Customized Syslog Monitor

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This article show you the steps to create customized Syslog passive monitor. For example, we are going to create Syslog passive monitor for Error Severity (3).

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Syslog Messages

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Syslog is a widely used standard for message logging. Network administrators may use syslog for system management and security auditing as well as general informational, analysis, and debugging messages. A wide variety of devices, such as routers, switches and firewalls use the syslog standard. This permits the consolidation of logging data from different types of […]

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Change Polling Type

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In DHCP network, there is a problem of changing IPs and we need WUG to continue monitoring the devices without any problem so we need to change the polling type to use DNS Name instead of IP Address.

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Export all Passive Monitor

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It is a query to get all related data to Passive Monitor. You can copy them to excel or configure SQL to save data to file.

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All assigned Active Monitors

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This query displays all assigned Active Monitors for all Devices

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Devices added on certain period of time

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We will use device notes added during discovery to know the exact time of adding this device to WUG.

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Discover devices when Ping is not available

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Sometimes we could not detect devices during the discovery process because the Ping is disabled on these devices and the primary scan method used by WUG is Ping.

To discover these devices, we need to change the primary scan method and use Advanced method (scans common TCP ports for a response).

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Add 3rd Party application in the device’s context menu

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We can modify the context menu by adding or removing. Context menus are custom menu items that appear when you right-click a device. Ex.: We are going to add PuTTY but you should make sure that you have placed the application on WUG Server. Open WhatsUp Console. From Configure drop down menu, select Device Types. […]

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Exclude Device(s) or Subnet(s) during Discovery

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If you are going to use SNMP SmartScan and you need to exclude device(s) or subnet(s) from the discovery process, you need to set the excluded lists in DiscoveryService.exe.config. You will find DiscoveryService.exe.config in WhatsUp Gold installation directory C:\Program Files (x86)\Ipswitch\WhatsUp\DiscoveryService.exe.config Open WhatsUp Gold Service Manager. In Services, select Discovery and then click Stop. Open […]

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Create a New/Clean Database

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If you have any problem with your WhatsUp Gold Database and you need to try the system with a clean database. Instead of installing another instance of WUG, you can follow This step-by-step article to see how to create new/clean database on your existing WUG installation. Open Windows Services and stop Ipswitch Service Control Manager […]

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Enable SNMP on ESXi Hosts

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This step-by-step article describes how to enable SNMP on ESXi hosts. You need to download and install WinSCP on your workstation. (Note: SSH should be enabled) Open WinSCP and enter the connection details with your ESXi Host. (ESXi Hostname, Username/Password, Port number: 22, Protocol: SCP) Click Login. Navigate to /etc/vmware and find file called snmp.xml. […]

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Enable SSH on ESXi Hosts

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For remote troubleshooting and remediation, you should enable SSH on ESXi hosts. We can do it from the Host itself or using VMware vSphere Client. In our article, we are going to use VMware vSphere Client to enable SSH. Login to your host using VMware vSphere Client. Select your host and then click Configuration. From […]

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Enable SNMP on Windows Server 2012/2012R2

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This step-by-step article describes how to configure the Simple Network Management Protocol (SNMP) Service in Windows Server 2012/2012R2. We will install SNMP service and configure SNMP security. SNMP Service Installation Open Server Manager and then click Add Roles and Features. In Select Features, check the box next to SNMP Service. A dialog box appear to […]

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